Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use our family budgeting platform.

Last Updated: January 15, 2025

1 Information We Collect

When you create an account with SynergyIntelliNet, we collect information that helps us provide personalized budgeting tools for your family. This includes basic details like your name, email address, and phone number during registration.

Personal identification information including full name and contact details
Financial data you choose to input for budget planning and tracking
Device information and IP addresses for security and service optimization
Usage patterns to improve our budgeting tools and user experience
Communication preferences and customer support interactions

Important Note on Financial Data

We never collect or store your actual bank account credentials or direct banking information. All financial data in our system is manually entered by you and remains under your complete control.

2 How We Use Your Information

Your information serves specific purposes related to delivering effective family budgeting solutions. We use your data to create personalized budget recommendations, track your progress toward financial goals, and send relevant tips about managing household expenses.

Communication from us includes important account updates, new feature announcements that might benefit your budgeting process, and educational content about family financial planning. We also analyze usage patterns to identify areas where we can improve our platform's effectiveness.

Personalized Budgeting Goal Tracking Educational Content Platform Improvements Customer Support

3 Data Protection and Security

Given the sensitive nature of financial information, we've implemented comprehensive security measures that comply with Thailand's Personal Data Protection Act (PDPA) and international security standards. Your data is encrypted both during transmission and while stored on our servers.

Encryption Standards

All data transfers use SSL/TLS encryption, and stored information is protected with AES-256 encryption protocols.

Access Controls

Only authorized personnel with legitimate business needs can access user data, and all access is logged and monitored.

Regular Security Audits

We conduct quarterly security assessments and maintain compliance with current data protection regulations.

Backup Protection

Data backups are encrypted and stored in secure facilities with restricted access and environmental controls.

4 Your Rights and Control

Under Thailand's Personal Data Protection Act, you have specific rights regarding your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request complete deletion of your account and associated data.

Access your personal data and receive a copy in a readable format
Correct any inaccurate or incomplete information in your profile
Delete your account and all associated personal information
Restrict processing of your data for specific purposes
Withdraw consent for data processing activities
Object to automated decision-making processes

Exercising Your Rights

To exercise any of these rights, contact our privacy team at [email protected]. We'll respond within 30 days as required by Thai law. Some requests may require identity verification to protect your information.

5 Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we work with trusted service providers who help us operate our platform effectively. These include cloud hosting services for data storage, email providers for communication, and analytics tools for improving our services.

All third-party partners are contractually required to maintain the same level of data protection we provide. They can only use your information for the specific services they provide to us, and they're prohibited from using it for their own purposes or sharing it with others.

In certain legal situations, we may need to disclose information to comply with valid legal requests, protect our rights, or ensure user safety. This would only occur when legally required and after careful review of the request's legitimacy.

6 Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Active account data is retained while your account remains active and for up to two years after account closure to handle any service-related inquiries.

Financial records and transaction logs may be retained longer to comply with Thai financial regulations and tax requirements. Personal identification information is typically deleted within 90 days of account closure unless legal obligations require longer retention.

You can request immediate deletion of your account and personal data at any time. We'll complete the deletion process within 30 days, though some anonymized data may remain in our systems for service improvement purposes.

7 International Data Transfers

While our primary servers are located in Thailand, some of our service providers may process data in other countries. When data leaves Thailand, we ensure adequate protection through approved transfer mechanisms and contractual safeguards.

These transfers are limited to what's necessary for service operation and are conducted under strict security protocols. All international partners must demonstrate compliance with privacy standards equivalent to Thailand's PDPA requirements.

8 Cookies and Tracking

Our website uses cookies to enhance your browsing experience and remember your preferences. These include essential cookies for basic functionality, performance cookies to understand how you use our site, and preference cookies to remember your settings.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some features of our platform, but core budgeting functionality will remain available. We don't use cookies for advertising or tracking across other websites.

9 Updates to This Policy

This privacy policy may change as our services evolve or legal requirements are updated. We'll notify you of significant changes through email or prominent notices on our platform at least 30 days before they take effect.

Minor clarifications or administrative updates may be made without advance notice, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

Our privacy team is here to help with any questions or concerns about how we handle your personal information.

Email: [email protected]

Phone: +66 73 289 428

Address: 88/19 Mahidol-Adhibesorn Building, 8th Floor
Ministry of Public Health, Tiwanon Rd, Mueang, Nonthaburi 11000, Thailand

Response Time: We aim to respond to privacy inquiries within 5 business days